On its second day of operations, and although it will only have 8 flights to manage, Felipe Angeles International Airport (AIFA) has given dozens of travelers a hard time who missed their flights to Tijuana and Cancun with Volaris and will now have to reach their destinations from Mexico City International Airport ( AICM).
Such was the case of Adrián Bojójórquez, 36, who missed his flight to Tijuana because he struggled for at least two hours to enter the airport complex due to a lack of transportation.
In an interview with Forbes Mexicoexplained that the entrances to the air terminal from the vicinity of the Federal Highway between Mexico and Pachuca are not clear and that the military only allows access via the cargo terminal, that is, by deviating from the road to San Jerónimo.
Those travelers who sought to enter via Mexico – Pachuca, through the entrance to the military city of Air Base No. 1, were refused and forced to turn around the airport.
“I think the problem with getting to the airport (is) there are no signs, there are no clear roads,” said the user who paid a taxi fare to enter the airport after spending 200 pesos.
At Volaris’ counter, still having 40 minutes to board his plane, company staff denied him access, because they told him the inspections were still manual and not with scanners, a process that takes at least 30 minutes.
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“At the desk, they no longer allow us to print the boarding pass, so I guess they lack a lot of logistics to be able to work, as there is still time, because there is still time, and also from what they told us it is a 30 minute walk To reach the plane a great distance,” Bogorkez said Forbes Mexico.
Added to the logistical problem of airlines is the inexperience of National Guard customers who do not know the locations of AIFA and do not know how to locate passengers so that they can board their flights on time.
“Even the guards themselves don’t know where you are and they are confusing you even more,” he said.
On March 17, Isidoro Pastor Román, general manager of the parastatal company AIFA SA de CV, said that the rapid handling of passengers in the new airport terminal can compensate, for the time being, for long flights from different points of Mexico City and its metropolitan area, where all are completed Road entrances.
The Dean in charge of AIFA explained that thanks to the technological systems that this air port has, users will only have to be present for their flights one hour earlier in the case of national flights and two hours before for international flights.
However, for Adrian and dozens of other travelers, that promise was nowhere near being fulfilled.
Adrián’s airline offered two solutions: reschedule his flight for tomorrow from AIFA, which still doesn’t have hotels within the airport area, or fly tonight at 10:00 p.m., but from AICM, two hours away.
“What I want is to get to my destination, even if I have to spend another two hours on public transportation,” he said.
“It is not possible for Mexico City’s airport, which is operating at a saturation, to get a better treatment than this port, which is new and has all the infrastructure to provide good service.”
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His fate was the same as that of 10 other passengers who chose to board the Maxipus, and from Ojo de Agua trying to reach Mexico City, to connect with their next flight; They said that a taxi was not an option because they had to pay around 800 pesos.
He was asked “Will you use AIFA again?”
– No, they shouldn’t have opened it with cliffs this big.
Today, Uber’s ride-sharing platform said it will not be making trips to the station for the time being; In fact, your application does not allow you to transfer your service to this destination.
According to the company, Working in cooperation with the authorities So that in the near future we can offer users “the quality and safety experience of our mobility solutions” on their way to and from the new airport.
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